Type to search

Legal Operations Index

Legal Operations Index – Alicia Hardy


Alicia Hardy is a qualified solicitor and Director of Professional Support at White & Case, responsible for developing and implementing global, local and practice-specific Knowledge Management strategies and initiatives and managing the firm’s team of PSLs.  Her role, including leading a cross functional Knowledge Management Working Group, is to ensure that the people, procedures and tools/systems that support the practice of law promote global coherence and currency, efficiency and mitigation of risk, and the provision of first class client service.  Her remit requires and receives a strong focus on innovation and new ways of working as well as benefiting from longstanding and close collaboration with firm leaders, partners and her colleagues in IT, Practice Technology, Legal Project Management and Business Development & Marketing.

She has been added to the Legal Operations Index for the following:

  • Alicia was one of the first at the firm to champion the introduction of transactional practice technology at the firm including for automating document review and contract creation. In 2020, Alicia led a small cross-functional team which quickly and effectively implemented and promoted the use of DocuSign across the firm – using her legal experience to set guidelines and policies for use.
  • Alicia led the design and implementation of the firm’s partner-sponsored innovation program, LIFT (Local Innovation for Firmwide Transformation) which started in London in 2019 and has now expanded to the Nordics, Germany Asia Pacific and is soon to launch in the Americas. The LIFT program has significantly influenced the adoption of tech at the firm for the benefit of both lawyers and clients.
  • Alicia has designed and presented, alongside key partners at the firm, a case study on the LIFT program and the importance of a culture of innovation at CLOC Global Institute in 2021. She has been a key driver in the firm, and its clients, adopting tech to better collaborate by advising clients on new ways of approaching their learning and development and knowledge management.
  • Alicia has a longstanding reputation in the firm and beyond as a strong cross-functional collaborator and works closely with her colleagues in Legal Project Management and Practice Technology, and partners and associates, to ensure that the firm’s three main pillars of client service delivery i.e. LPM, PT and KM are leveraged as required to ensure a distinctive and positive client service experience for our clients.