By Chrysoula Stefanou, Global Head Legal Operations at CSL When organizations talk about Contract Lifecycle Management (CLM) implementations, the conversation usually centers on process mapping, system integration, template harmonization, and training. For many in Legal Operations, these projects are familiar—important, yes, but hardly groundbreaking. What’s far less familiar is seeing a CLM rollout spark curiosity, cross-functional excitement, and even a bit of friendly comp

Whilst legal tech has made great strides — with the rise of legal ops and an AI revolution that transcends industries — it remains something of a mystery to many new to the field. The demystification of legal tech remains an ongoing process. This is no surprise, given the dynamic nature of the industry. The same goes for Contract Lifecycle Management (CLM) — not only are new players continually emerging, but established ones are also introducing new capabilities to stay relev

Back in August 2019, I transitioned into the world of Contract Lifecycle Management (CLM) from a business analyst background with product-based companies. At the time, CLM was still a relatively new concept for many. Platforms like Icertis were leading the way, and conversations around contract digitization and automation were just beginning to gain momentum. As […]