It is commonly said that law firms ‘sell’ knowledge. Clients purchase advice, arguments, strategies, and guidance; the distillation of years of experience, legal expertise, and specialist knowledge.  Yet, clients generally pay for time : a lawyer’s time, billed in increments. To produce actionable advice, manage contracts and create high-quality, consistent documents (such as policies), firms spend a significant amount of time trying to find  the knowledge required to provide

By Evgeniya Fedoseeva, Director of Knowledge Management at OneAdvanced Knowledge management (KM) is not a new discipline for law firms, where lawyers routinely process hundreds of words and sentences as they support clients with the best legal advice, thus elevating their own personal and organisational reputation and brand. The challenge can be finding quick and […]

Once upon a time, when I was a young naïve Assistant Librarian, a colleague was telling me about a 'Knowledge Manager' role he had heard about. I distinctly remember laughing and asking, "what on earth is that?". When he explained the concept I just thought it seemed strange as surely it was any manager's job to make sure their work (and their team's work) was organised, in order and retrievable – why would you need to hire other people to make that happen? As I now find myse

AI use cases in the legal realm are starting to snowball – and that wasn’t necessarily a foregone conclusion just a few short years ago. Today, AI is moving into a growing number of tasks, both large and small. Ultimately, that’s good news for end users, who will be the beneficiaries of this development as […]

I've been working in the library and information sector for over 20 years (if you count my Saturday job). While these days my job title is Knowledge Systems and Information Manager I still very much identify as a 'librarian'. When you tell people that's your job people frequently comment: 'you must really like books', but that's a common misconception and what I really like is solving problems as that's at the heart of what I do and the reason I enjoy my role. When I went to