This month we interviewed the personalities at LexisNexis involved with Lexis+ AI starting with sales all the way through to customer success – reflecting the full process from start to finish. In this interview we spoke with Gav Shaw, VP Sales at LexisNexis UK about his role, who he wants to work with and biggest lesson learnt.
Tell me a little about your role at LexisNexis
I lead teams of Account Managers who focus on supporting and strengthening relationships with our existing customers. My role has two core elements: first, ensuring that our customers get maximum value from their LexisNexis subscriptions by working closely with our outstanding Customer Success team. Second, I’m identifying opportunities to add further value by introducing additional tools, technology, and content. Both elements are ultimately about demonstrating a strong return on investment and helping our customers achieve measurable business impact.
What do you enjoy most about working in sales?
For me, it’s the variety and the people. I get to work with a remarkably diverse range of customers, including law firms and barristers’ chambers, universities, local authorities, and central government departments. Each has its own challenges and priorities, but they all share one common goal. They want to see real value from their LexisNexis investment. Being part of that journey and helping them solve problems and deliver better outcomes is incredibly rewarding.
“Our ideal customers are open to innovation and ready to embrace new ways of working”
In relation to Lexis+ AI, what does your ideal customer look like?
Our ideal customers are open to innovation and ready to embrace new ways of working. Adopting new technology always involves change, and we recognise that legal professionals are often under intense time pressure. What’s been inspiring is how many different types of lawyers, from every segment of the profession, have already embraced Lexis+ AI.
There’s no single ideal customer profile. It’s really about mindset and a willingness to explore what’s possible and drive positive change within their organisations.
“It’s really about mindset and a willingness to explore what’s possible”
From those you’ve spoken to, what problems are law firms solving with Lexis+ AI?
The most consistent feedback we hear is that Lexis+ AI brings the full power of the LexisNexis ecosystem together in one seamless experience. We’ve always been known for the depth and quality of our content. Now lawyers can search, draft, and reference within a single interface that spans legal research, drafting tools, Lexis content and even their firms’ internal documents. This means they can move from question to draft to validated legal output without breaking their workflow. Our AI tools help keep research, drafting and checking connected in one place with workflow tools that automate best practice. This keeps work continuous, not fragmented.
Reducing context-switching has a huge impact because it keeps your concentration intact. Lawyers tell us they can move fluidly between research and drafting without breaking their workflow, which saves time and increases accuracy. It’s genuinely transforming the way they work.
“For me, the most valuable function will be Protégé General AI, coming in 2026.”
What functionality do you personally feel offers the most value?
For me, the most valuable function will be Protégé General AI, coming in 2026.
It’s a major step in the evolution of Lexis+ AI because it expands the experience far beyond legal analysis. General AI brings secure access to multiple AI models inside LexisNexis, which means lawyers can handle the full spectrum of work that leads up to a legal question. That includes shaping ideas, exploring different approaches, drafting early versions of documents, preparing summaries, structuring arguments and refining tone before they move into the legal detail.
Protégé’s value is the connected workflow it enables, keeping that early thinking and the legal validation joined up. Protégé General AI builds on that by giving customers secure access to multiple models inside Lexis+ AI, so they can choose the right model for the task, ground their work in web context, and then move straight into Legal AI to confirm legal points with proper citations. It keeps the work in one place, so they can draft, sanity check, and then validate without losing contact, and the teams can repeat that process across matters.
I think this will change the way lawyers approach the earliest stages of their work. It gives them a single workflow from first idea to validated legal output, without losing context or momentum. That’s a significant shift and one that will have a real impact on both productivity and confidence.
“To thrive you need to stay curious”
What has been your biggest lesson learnt working in your current role?
I think my biggest learning has been that success in any type of Sales Leadership relies on adaptability. The market for legal content and technology is evolving rapidly, from print to digital to AI-driven insight. To thrive, you need to stay curious, let yourself be challenged and evolve with the customer.
Want to find out more about Lexis+ AI and Protégé? Please click here for more info!
